To create an account, click on the Create account button. Please note that the minimum number of characters for the username is four; passwords must have between 8 and 16 characters and include a minimum of one letter and one number. Complete and submit the form and you will then receive a verification e-mail.
All accounts must be validated. You will receive an e-mail from email@example.com and you must click on the link contained in the e-mail to validate. Please check your spam/junk folder in case the e-mail does not arrive in your regular inbox. If you do not receive the e-mail, go to the "Request confirmation e-mail" page.
It is not possible to change your username. The username that you entered when creating your account is definitive and cannot be modified. The username must not contain special symbols ( * @ ( ) & # ^ etc.) or blank spaces.
To change your password after creating the account, click on the “Reset password” link on the account creation page. Enter your existing password and new password and submit the form. Passwords must have between 8 and 16 characters and include a minimum of one letter and one numerical character.
To update your account details, click “change”. This will show you the information that is currently associated with your account. You may change all parameters except username. Simply make your changes and click “save” to update your account.
If you have forgotten your password, click on Forgot your password? on the log-in page.
If you have forgotten your username, click on Forgot your username? on the log-in page.
If you got an error message that says "Authentication failed”, your password may have expired, click on Reset password.
Firefox users may experience problems with the verification image reload function if they use the "back" button. If this occurs, click on the green arrows to display a new image or use an alternative browser. Use small letters not capitals.
If you couldn't find an answer to your question on this page, then feel free to contact us and we'll do our best to provide you with an answer.